Study visit

Study visit of delegation from Tax Administration of the Republic of Serbia, as part of the Fiscalis Programme 2020. Scope visit: in accordance with the Transformation Program, the STA needs to develop a new communication strategy and on line services offered to taxpayers. The study visit focused on social media, services to the taxpayers and Multichannel Assistance Centre - An ongoing process aiming at establishing a cooperative relationship and a mutual trust with taxpayers, also through the use of a simplified language and providing services and information to social media users (YouTube, Twitter and Facebook). The focus of the visit was purely on services :  the  online services and prefilled income tax returnand the tasks carried out by the Multichannel Assistance Center of Rome: a direct experience of how telephone, sms and email assistance work